Ask who actually turns up
A large share of Dubai maintenance companies are booking desks. They take your call, add a margin, and pass the job to whichever freelance technician answers first.
Ask this exact questionIs the technician who comes to my home employed by you? Anything other than a straight yes is a no.
Check the licence, not the website
Every legitimate contractor holds a Dubai trade licence specifying which activities they may carry out. Ask for the licence number and TRN.
Insurance matters tooPublic liability cover is what pays when a drill goes through a pipe inside a wall.
Get a quote, not an estimate
An estimate is a guess that can move. A quote is a fixed price for a defined scope. The gap between the two is where most disputes begin.
Our versionNothing outside the approved quote is charged without your approval first.
Distrust the headline callout price
A callout price far below everyone else does not cover a technician's time, transport and van stock. It is a door-opener, recovered once someone is standing in your kitchen and the real number appears.
A sanity checkAsk what the callout actually includes, and whether it comes off the repair cost. A company that will not answer that on the phone will not answer it on the invoice.
Pin down the warranty
Ask whether it covers workmanship, parts, or both, and for how long. Workmanship is the contractor's own promise and the one worth getting in writing.
OursWritten on your quotation before you approve it. Parts carry the manufacturer term, passed to you in full.
Prefer one company across trades
Dubai buildings fail in combinations. Split a job across three contractors and you become the project manager.
Why we run fourteen tradesNobody can pass the blame sideways when it is all one company.
General guidance for Dubai property owners and tenants, not legal advice.