Terms & Conditions

Last updated: 28 September 2026

These terms apply to every service provided by MR Technical Services (“we”, “us”, “our”) in Dubai, United Arab Emirates. By approving a quotation or booking a visit, you agree to them. If anything on your written quotation differs from these terms, the quotation applies.

1. Quotations

Most repairs can be priced from photos or a video sent on WhatsApp. Larger work is priced after a site survey.
Every quotation sets out the work included and the price. Work starts only after you approve it.
A quotation is valid for the period stated on it. If no period is stated, it is valid for 14 days.
If a quotation was based on photos and the job turns out to be different on site, we will tell you and give you a revised price before continuing. Nothing outside the approved scope is added to your invoice without your approval.

2. Booking and access

We confirm a date and time window when you book. Traffic and earlier jobs can affect arrival times, and we will call you if we are running late.
Please make sure someone aged 18 or over is present, or that access has been arranged, for the agreed time.
Many Dubai buildings require an NOC or work permit before some jobs. We arrange this with building management where needed. Any fee the building charges is quoted separately.
If we cannot access the property at the agreed time, or the building refuses access, we will rebook with you. Repeated missed appointments may be charged.

3. Changes and cancellations

Please tell us as early as possible if you need to cancel or move a booking. The easiest way is by WhatsApp or phone.
For project work where materials have been ordered or made to measure, the cost of those materials may be charged if you cancel. This will be stated on your quotation.

4. Materials and parts

We can supply materials and parts, or fit items you have bought yourself.
Where we supply parts, they carry the manufacturer’s warranty, which we pass on to you.
Where you supply items, we are not responsible for their quality, suitability or defects, but we will tell you if we think something is not suitable before fitting it.

5. Payment

We accept cash, card and bank transfer.
Payment is due when the work is completed, unless your quotation says otherwise. Larger projects may require a deposit or stage payments, which will be set out on the quotation.
Annual maintenance contracts are paid as agreed in the contract.

6. Warranty

Our workmanship is covered by a warranty. The warranty period for your job is written on your quotation.
The warranty covers faults caused by our workmanship. It does not cover damage from misuse, accidents, work by other contractors, building supply problems, or normal wear and tear.
If you think a fault is covered, contact us before anyone else works on it, so we can inspect it.

7. Your property

We cover floors and furniture near the work area and clear up before we leave.
Please move fragile or valuable items away from the work area before we arrive.
Some faults are hidden inside walls, ceilings or equipment. We are not responsible for pre-existing damage or defects we find while working, but we will show you and explain the options before going further.

8. Liability

We take reasonable care in all our work. If we damage your property through our own negligence, we will put it right or cover the reasonable cost of doing so.
We are not liable for indirect losses, such as loss of rent or business, except where UAE law says otherwise.
Nothing in these terms limits any rights you have under UAE consumer protection law.

9. Annual maintenance contracts

If you take out an annual maintenance contract, the visits, trades covered, inclusions, notice period and cancellation terms are set out in your contract. Where the contract and these terms differ, the contract applies.

10. Complaints

If you are not happy with any part of our work, contact us at info@mrtechnicalservices.ae or on +971 50 898 2644. We will look into it and reply as quickly as we can.

11. Governing law

These terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute will be handled by the courts of Dubai.

12. Changes to these terms

We may update these terms from time to time. The version on this page at the time you approve a quotation applies to that job.

Contact us

MR Technical Services, Dubai, United Arab Emirates
Email: info@mrtechnicalservices.ae
Phone and WhatsApp: +971 50 898 2644